Graphisoft Forward Agreement

Version 2.0: effective July 11, 2022

IMPORTANT

PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING THE "ACCEPT & SUBMIT" BUTTON, YOU INDICATE YOUR ACCEPTANCE OF THE GRAPHISOFT FORWARD AGREEMENT ("AGREEMENT") INCLUDING THE LIMITED WARRANTY, PERSONAL DATA HANDLING, AND DISCLAIMERS. THIS AGREEMENT CONTAINS THE GENERAL TERMS AND CONDITIONS APPLIED BY GRAPHISOFT TO ALL OUR CUSTOMERS.

The Graphisoft Forward Agreement is entered into between:

Graphisoft SE (registered address: Záhony utca 7., Graphisoft Park, Budapest H-1031, Hungary; Company registration number: Cg. 01-20-000001 registered by the Municipal Court Budapest (Hungary); EU VAT number: HU13615556) hereinafter referred to as “Graphisoft” –

and the Customer (Graphisoft and Customer together are referred to as the “Parties,” individually as the “Party”) as of the Effective Date under the following terms and conditions:

1. SUBJECT OF THIS AGREEMENT

1.1 Graphisoft – through its agents and assignees, including the Selling Entity and the Service Provider – makes Graphisoft Forward available to Customer according to the terms and conditions of this Agreement and in particular the Services and Benefits List that is an inseparable part of this Agreement.

1.2. The Services and Benefits contained in Graphisoft Forward available for the Customer are determined by Graphisoft from time to time and may differ by market.

1.3. Graphisoft Forward is delivered to Customer by the Selling Entity and/or Service Provider as designated from time to time by Graphisoft.

1.4. Graphisoft Forward provides coverage for Customer’s entire pool of existing Product licenses, current, and future purchases as long as Customer has a Graphisoft Forward Service Term in effect.

1.5. Graphisoft Forward coverage for any and all existing and additionally purchased Product licenses shall be governed by the terms and conditions of this Agreement, without the need of entering into any other agreement with Graphisoft.

1.6. Customer undertakes to be bound by the term(s) of this Agreement and to pay Graphisoft Forward fees for all existing and additional licenses purchased in the future as specified in this Agreement.

1.7. Subject to the terms and conditions of this Agreement, Customer is hereby granted the non-exclusive, non-transferable right to access and use the Graphisoft Forward Services and Benefits during the Service Term.

1.8. Graphisoft Forward becomes available to Customer on the Activation Date.

2. USE OF SERVICES AND BENEFITS

2.1. To access any of the Services and Benefits specified in the Services and Benefits List, Customer must have the most up-to-date version of Product(s) and have a valid Company Graphisoft ID during the entire Service Term.

2.2. Customer shall be responsible for connecting the Graphisoft IDs of all its Users to Customer’s Company Account and keep the list of such Graphisoft IDs constantly updated.

2.3. It is Customer’s responsibility to ensure that the Services and Benefits belonging to Customer’s Graphisoft Forward are exclusively accessed and enjoyed by their authorized Users only.

2.4. Customer must cooperate with Graphisoft and/or with the appointed Service Provider(s) to ensure the successful delivery of Graphisoft Forward Services and Benefits to the Customer.

2.5. Customer and Customer’s Users are solely liable for (1) any Content, (2) maintaining the confidentiality of the Customer Account, and any and all of the User accounts (if any), including the related passwords; (3) any access to and use of the Customer Account and/or any User accounts (if any), whether the access has been authorized or not; (4) taking adequate precautionary measures to protect Customer’s Account and its Users’ accounts and related passwords, and to immediately notify Graphisoft of any loss or unauthorized disclosure or use of any Customer Account and/or any User accounts (if any) and related passwords.

3. SERVICE FEES

3.1. Customer shall pay Service Fees to the Selling Entity based on (i) the type and (ii) the number of Product licenses they acquire and/or own at any time during the Service Term.

3.2. For the avoidance of doubt, Customer is required to pay the related Service Fees for all the Product licenses they acquire and/or own at any time during the Service Term (excluding Legacy-Products and non-Forward Products).

3.3. Service Fees are determined by and may be changed by the sole discretion of the Selling Entity.

3.4. In case of delay of more than five (5) days of payment of any due Service Fee, as indicated by the Selling Entity to Graphisoft, the rendering of the Services and Benefits will be suspended or limited until full payment.

3.5. If payment is not made fully until the commencement of the respective Renewal Service Term, then Graphisoft is entitled to terminate Customer’s use of the Services and Benefits with the last day of the Renewal Service Term in effect.

4. LIMITED WARRANTY, LIMITED LIABILITY

4.1. Graphisoft hereby warrants for the benefit only of Customer regarding the Services and Benefits specified in the Service and Benefits List that (a) it owns or holds the necessary rights to each and every component and feature of the Services and Benefits, (b) it has and will maintain the full power and authority to grant the right to use the Services and Benefits without the further consent of a third party; and (c) the Services and Benefits will be performed in a reasonable manner applicable to industry standards.

4.2. Exclusion of Warranties. THE EXPLICIT WARRANTIES STATED IN SECTION 4.1 ARE GRAPHISOFT'S SOLE AND EXCLUSIVE WARRANTIES PERTAINING TO THE SERVICES AND BENEFITS AND OTHER MATERIALS DELIVERED OR OTHERWISE FURNISHED BY GRAPHISOFT UNDER THIS AGREEMENT. GRAPHISOFT DOES NOT WARRANT THAT THE SERVICES AND BENEFITS, OR ANY OTHER MATERIALS WILL MEET CUSTOMER'S REQUIREMENTS, BE FREE FROM VIRUSES OR OPERATE UNINTERRUPTED OR ERROR FREE. GRAPHISOFT HEREBY DISCLAIMS ALL OTHER WARRANTIES EITHER STATUTORY, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES AGAINST NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. THESE EXCLUSIONS MAY NOT APPLY TO CUSTOMER AS SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES.

4.3. Exclusive Remedy. The entire liability of Graphisoft and the sole and exclusive remedy of Customer shall be, in Graphisoft's sole and absolute discretion, (i) to advise Customer how to achieve the same functionality with the Product or (ii) to re-provide the Service and Benefits or the defective part thereof, where written notice of such breach, specifying the defect, is furnished to Graphisoft during the warranty period of 90 days from Service delivery.

4.4. NOTHING IN THIS AGREEMENT (OR ANY APPENDICES THEREOF) SHALL LIMIT OR EXCLUDE EITHER PARTY'S LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED WILFULLY OR BY ITS GROSS NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY CUMPOLSURY RULES OF APPLICABLE LAW.

4.5. SUBJECT TO THE LIMITATIONS SET FORTH IN THIS SECTION 4, GRAPHISOFT’S LIABILITY FOR DAMAGES WILL BE SUBJECT TO A TOTAL AGGREGATE LIABILITY CAP OF ONE (1) TIME THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM CUSTOMER TO THE SELLING ENTITY IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. GRAPHISOFT’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM CUSTOMER TO THE SELLING ENTITY IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

4.6. SUBJECT TO THE LIMITATIONS SET FORTH IN THIS SECTION 4, IN NO EVENT WILL GRAPHISOFT OR ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES OR LICENSORS, SERVICE PROVIDERS BE LIABLE TO THE CUSTOMER OR ANYONE ELSE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY LOSS OF REVENUE OR PROFITS (IN EACH CASE WHETHER ARISING DIRECTLY OR INDIRECTLY AS A RESULT OF THE APPLICABLE COURSE OF ACTION), LOSS OF USE, DATA OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, REGARDLESS OF CAUSE, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY’S LICENSORS PREVIOUSLY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.7. THE LIMITATIONS STATED IN SECTION 4 SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER THE ASSERTED LIABILITY OR DAMAGES ARE BASED ON CONTRACT (INCLUDING, BUT NOT LIMITED TO, BREACH OF WARRANTY), TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

5. TERM AND TERMINATION

5.1. Term of the Agreement

5.1.1. This Agreement will begin on the Effective Date and continues to remain in effect until terminated by either Party through e-mail notice sent to the other Party according to Section 10.9. bellow.

5.1.2. Termination of Agreement. Subject to the terms and conditions of this Agreement, each Party has the right to terminate this Agreement without legally valid cause (a/k/a “for convenience”) with thirty (30) days’ notice period if Customer has no Graphisoft Forward Service Term in effect. For the avoidance of doubt, the termination of the Graphisoft Forward coverage/Service Term, for any reasons, does not terminate this Agreement, and this Agreement can be terminated only after the termination of Customer’s Graphisoft Forward/Service Term coverage.

5.1.3. Termination for Cause. Each Party is entitled to terminate this Agreement for cause upon written notice if the other Party fails to cure any material breach thereof within thirty (30) days after receiving written notice specifying, in reasonable detail, the breach of the other Party.

5.2. Term of Graphisoft Forward

5.2.1. Graphisoft Forward will begin on Order Date and continues to remain in effect for the Initial Service Term. Upon expiration of the Initial Service Term, Graphisoft Forward will renew automatically for subsequent Renewal Service Terms, unless the Customer or the Selling Entity notifies the other party in the manner set forth in the Purchase Agreement that it chooses not to renew Graphisoft Forward coverage, at least thirty (30) days prior to the end of the then-current Service Term.

5.3. Effect of Termination/Expiration of Agreement. Sections 4, 6, 7, 8 and 9 of this Agreement will survive any termination/expiration of this Agreement. The documents applicable to certain Services may identify additional terms that will survive any termination of this Agreement. Regardless of the basis for expiration or termination of this Agreement, Graphisoft will not be obligated to retain any Customer Data for longer than thirty (30) days after any termination.

6. CONFIDENTIALITY

6.1. Recipient must not use any of Discloser’s Confidential Information for any purpose other than conducting Recipient’s obligations or exercising its rights under this Agreement (the “Purpose”).

6.2. Definition. As used in this Agreement, “Confidential Information” means information and materials provided by the disclosing Party (“Discloser”) to the Party receiving such information or materials (“Recipient”) that (a) are identified as confidential at the time of disclosure, or (b) a reasonable person in the relevant industries should understand to be confidential based on the nature of the information and materials and all other relevant factors. For the avoidance of doubt, Customer’s Confidential Information includes, without limitation, Customer Data and Customer’s non-public business plans, and Graphisoft’s Confidential Information includes, without limitation, pricing terms offered under any Order Form, Graphisoft’s non-public business plans, all non-public aspects of the Graphisoft Technology, and the results of any evaluation of the Service performed by or on behalf of Customer for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.

6.3. Purpose. The receiving party: (a) shall not disclose Confidential Information to any employee or contractor of the receiving party unless such person needs access to such information as part of their job and is bound to this confidentiality clause; and (b) shall not disclose Confidential Information to any other third party without the disclosing party’s prior written consent. Further, the receiving party shall protect Confidential Information with the same degree of care it uses to protect its own confidential information of similar nature and importance, but with no less than reasonable care. The receiving party shall promptly notify the disclosing party of any misuse or misappropriation of Confidential Information that comes to the receiving party’s attention. However, the receiving party may disclose Confidential Information if required by law or governmental authority. The receiving party shall give the disclosing party prompt notice (if legally permissible) of any such demand and cooperate with the disclosing party in any effort to seek a protective order or otherwise to contest such required disclosure, at the disclosing party’s expense.

6.4. Exclusions. Recipient’s obligations under this section do not apply to Discloser Confidential Information that Recipient can prove: (a) is or becomes part of the public domain through no fault of Recipient; (b) is rightfully in Recipient’s possession free of any confidentiality obligation; (c) was independently developed by Recipient without using any Discloser Confidential Information; or (d) is communicated by Discloser to an unaffiliated third party free of confidentiality obligation. Disclosure by Recipient of Confidential Information (i) in response to a valid order or other legal process issued by a court or other governmental body having jurisdiction, (ii) as otherwise required by law, or (iii) necessary to establish the rights of either Party will not breach this Agreement if, to the extent legally permitted, Recipient gives prompt notice and reasonable cooperation so Discloser may seek to prevent or limit such disclosure.

7. PRIVACY, DATA PROTECTION

7.1. Graphisoft will use Customer Data only as permitted by applicable Privacy Laws, this Agreement, and the Graphisoft Privacy Policy available at https://graphisoft.com/legal/privacy-policy.

7.2. Customer accepts that the Selling Entity transfers Customer’s data to Graphisoft for data processing. Selling Entity and Graphisoft are both data controllers related to the personal data provided by Customer to the Selling Entity. Personal data transferred by selling Entity to Graphisoft for data processing: Customer name and registered address, contact person name, e-mail address, telephone number. Purposes of data processing include: performance of contract, provision of products and services, improvement of products and services, development of new products and services, delivery of personalized services, measurement of performance, communication with customers and users, ensuring business continuity, legitimate interest to avoid unlawful usage of Products and Services, and protection of Graphisoft’s and its licensors’ Intellectual Property, offering products and services of interest. Legal base of data processing: if the Customer is an entity, then the contact data are processed based on Article 6 (1) f) GDPR while if the Customer is a natural person the legal base is performance of contract based on Article 6 (1) b) GDPR.

7.3. If compliance with any Privacy Laws would materially change Graphisoft’s costs or risks in providing Graphisoft Forward via the Selling Entity, or via the Service Provider Graphisoft will have the right to terminate this Agreement upon at least thirty (30) days prior written notice to the Customer, unless Customer and Graphisoft agree in writing within such 30-day period that Graphisoft Forward may be continued to be provided to Customer. In the event of such a termination under this section, Customer’s sole right, and Graphisoft’s sole obligation, will be for Graphisoft to promptly refund to Customer on a pro rata basis any Service Fees paid, which are unused as of the termination effective date. The detailed rules on data processing by Graphisoft related to this Agreement is contained in Graphisoft’s Privacy Policy available at https://graphisoft.com/legal.

8. INTELLECTUAL PROPERTY, BRANDING

8.1. The Services offered to Customer under this Agreement are proprietary of Graphisoft and its licensors. For the detailed rules on INTELLECTUAL PROPERTY, BRANDING, please read Graphisoft’s Intellectual Property Notice available at https://graphisoft.com/legal.

9. INDEMNIFICATION

9.1. By Graphisoft. Graphisoft will defend Customer, its officers, directors, and employees from and against any claims asserted by a third party based on an allegation that (a) the Services and Benefits or (b) the use of the Services and Benefits in accordance with this Agreement; or (c) Graphisoft’s activities infringe any Intellectual Property Right (collectively, “Claims”). Graphisoft will also indemnify Customer and its affiliates, independent partners, officers, directors, and employees by paying all damages, costs, and expenses (including reasonable legal fees and costs) finally awarded by a court of competent jurisdiction or agreed in a written settlement agreement signed by Graphisoft, arising out of such Claims.

9.2. If (a) any aspect of the Services and Benefits is found by a court or, in Graphisoft’s reasonable opinion is likely to be found by a court, to infringe upon a third party Intellectual Property Right, or (b) the continued use of the Services and Benefits is enjoined, Graphisoft will promptly and at its own expense: (i) obtain for Customer the right to continue using the Services and Benefits in accordance with this Agreement; (ii) modify the item(s) in question to no longer be infringing; or (iii) replace such item(s) with a non-infringing functional equivalent. If, after all commercially reasonable efforts, Graphisoft determines in good faith that options (i), (ii) and (iii) are not feasible, Graphisoft will remove the infringing item(s) from the Services and Benefits and refund to Customer on a pro rata basis any Service Fees paid by Customer for such infringing element(s) that are unused as of the removal date.

9.3. Graphisoft will have no obligation or liability for any Claim under this section to the extent arising from: (i) the combination, operation or use of the Services and Benefits with any product, device, software or service not supplied by Graphisoft to the extent the combination creates the infringement; (ii) the unauthorized alteration or modification by Customer of the Services and Benefits, or (iii) Graphisoft’s or the Services and Benefits’ compliance with Customer's designs, specifications, requests, or instructions in providing the Services and Benefits to the extent the Claim is based on such compliance.

9.4. By Customer. Customer shall defend, indemnify, and hold harmless Graphisoft against any third-party claim, suit, or proceeding arising out of or related to Customer’s actual use of, misuse of, or failure to use the Services and Benefits not in accordance with this Agreement.

9.5. Requirements for Indemnification. Each Party’s respective defense and indemnity obligations under Section 9.1 is contingent upon the other Party: (a) promptly giving notice of the third party claim to the defending/indemnifying Party once the claim is known; (b) giving the defending/indemnifying Party sole control of the defense and settlement of the claim and not compromising or settling the claim without the defending/indemnifying Party’s approval (though the defending/indemnifying Party must not settle such claim unless the settlement unconditionally releases the other Party of all liability and does not adversely affect the other Party’s business or service in a material manner); and (c) making a reasonable effort to provide appropriate information and cooperation to the defending/indemnifying Party in connection with the claim. Nothing in this Section 9 shall restrict or limit the Parties’ general obligation at law to mitigate a loss it may suffer or incur as a result of an event that may give rise to a claim under this indemnity clause.

10. GENERAL AND CLOSING PROVISIONS

10.1. This Agreement is to be construed and applied together with other Graphisoft legal documents such as, in particular but not limited to, Graphisoft’s Privacy Policy and the related End User License Agreements and Terms of Services, constituting inseparable part of this Agreement, which are available at https://graphisoft.com/legal. Any terms and conditions of this Agreement and the Service and Benefits List and all other applicable legal documents may be modified unilaterally by Graphisoft without prior notice to Customer without any legal or financial consequences for Graphisoft. Customer is responsible for regularly reviewing these terms and conditions. Continued use of Graphisoft Forward following any such changes shall constitute Customer’s acceptance of such changes. Any amendments made by Graphisoft cannot be unreasonable or significantly detrimental for Customer.

10.2. Acceptance. By entering this Agreement, the Customer expressly declares and confirms that the person accepting this Agreement on behalf of the Customer has the full power and capacity to represent the Customer entity on behalf of which the person is acting. Should this declaration prove to be false, the person accepting this Agreement shall be responsible and liable in person for all obligations under this Agreement. Customer hereby authorizes the Selling Entity and Graphisoft to create, on behalf of Customer, the Company Graphisoft ID required under Section 2.1. above.

10.3. Anti-Bribery. Both Graphisoft and the Customer represent and covenant that they have not, and will not offer, give, solicit, or accept any bribe from any person, organization, or company with the intent to coerce or induce the other party or an employee or agent of the other party to act improperly in the course of their duties. If either party is found guilty of failing to prevent an act of bribery, or makes, offers, or solicits a bribe from the other party, then that party’s rights under this Agreement will be terminated immediately. Such termination will not affect Graphisoft’s rights and remedies surviving termination of this Agreement. Customer will use reasonable efforts to promptly notify Graphisoft if Customer becomes aware of any circumstances that are contrary to this acknowledgment.

10.4. Trade and Sanctions. In the context of this Agreement:

10.4.1. Each Party shall comply with all economic, trade and financial sanctions laws, regulations, embargoes and/or restrictive measures administered (“Sanctions”), as well as all export and import control laws and regulations (“Trade Controls”) enacted or enforced by the governments of Hungary, the European Union, and any other relevant country;

10.4.2. Customer represents and covenants on a continuing basis that neither it nor its subsidiaries, affiliates, parties which directly or indirectly own or control it, directors, employees nor Customer’s Users are or will be designated on any applicable Sanctions and/or Trade Controls restricted parties list;

10.4.3. Graphisoft represents and covenants on a continuing basis that neither it nor its subsidiaries, affiliates, employees, nor the parties which directly or indirectly own or control it are or will be designated on any applicable Sanctions and/or Trade Controls restricted parties list;

10.4.4. Graphisoft Forward is made available on conditions that the services shall not be sold, transferred, released, exported, provided or used by Customer and/or Customer’s Users (i) for any purpose or any activity which is prohibited or restricted by Sanctions and/or Trade Controls and (ii) to any country or territory subject to jurisdiction wide Sanctions including without limitation at the date of this Agreement North Korea, Iran, Syria, Sudan, Cuba, Crimea & Sevastopol. Customer and Customer’s Users are solely liable for any Content in compliance with applicable Sanctions and/or Trade Controls;

10.4.5. each Party undertakes to immediately notify the other Party in writing if it receives any notice of, or becomes aware of, any violation of this Section 10.4;

10.4.6. notwithstanding anything to the contrary, either Party shall have the right to (i) terminate this Agreement immediately if any of the provisions of this Section 10.4. are breached and (ii) seek indemnities from the Party which has breached the relevant provisions for any direct losses incurred.

10.5. Governing Law. This Agreement and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with it, its subject matter or formation shall be governed by the laws of Hungary without regard to the conflicts of law provisions of any jurisdiction.

10.6. Dispute resolution. In the event of any dispute arising from or in connection with the present contract, so especially with its breach, termination, validity or interpretation, the parties exclude the state court procedure and agree to submit the matter to the exclusive and final decision of the Permanent Arbitration Court attached to the Hungarian Chamber of Commerce and Industry (Commercial Arbitration Court Budapest). The Arbitration Court proceeds in accordance with its own Rules of Proceedings (supplemented with the provisions of the Sub-Rules of Expedited Proceedings). The number of arbitrators shall be 3 (three) and the language to be used in the arbitral proceedings shall be English. The parties exclude the possibility of the retrial of the proceedings as regulated in Section IX of Act no. LX of 2017 on Arbitration.

10.7. Assignment. Graphisoft may unilaterally assign, this Agreement, or any of its rights or obligations under this Agreement, to any third party without the other Party’s prior written consent. Customer may assign its rights arising from this Agreement only upon obtaining Graphisoft’s prior written agreement.

10.8. Independent Contractors. The Parties are independent contracting parties. Neither Party has, or will hold itself out as having, any right or authority to incur any obligation on behalf of the other Party. The Parties’ relationship in connection with this Agreement will not be construed as a joint venture, partnership, franchise, employment, or agency relationship, or as imposing any liability upon either Party that otherwise might result from such a relationship.

10.9. Language and Notices. The English version of this Agreement will be the governing version used when interpreting or construing this Agreement. Any translations thereof shall exclusively be provided for information purposes without any binding force and in no event shall Graphisoft be liable for any direct, indirect, incidental, special or consequential damages or damages whatsoever resulting from any incorrect, incomplete translations. With respect to all notices, Parties communicate with each other in English language through their contact persons via email to the e-mail addresses indicated at Company Graphisoft ID for the Customer and forwardlegal@graphisoft.com for Graphisoft, respectively.

10.10. Entire Agreement. This Agreement, together with any applicable Appendices (including any other terms referenced in any of those documents), comprises the entire agreement between Customer and Graphisoft regarding the subject matter of this Agreement, and supersedes all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between the Parties regarding such subject matter.

11. DEFINITIONS

Unless otherwise defined in this Agreement the following terms shall bear the meaning defined herein below:

11.1. “Activation Date” – the date from which Graphisoft makes the Graphisoft Forward Services and Benefits available to the Customer. The Activation Date shall be indicated by the Customer on the order made to the Selling Entity.

11.2. “Agreement” – this Graphisoft Forward Agreement together with all its parts and modifications.

11.3. “Benefit(s)” – the benefits enlisted in the Services and Benefits List as inseparable part of this Agreement, made available to Customer at https://graphisoft.com/legal. The Benefit(s) may be provided by Graphisoft and/or the Service Provider in its sole discretion to the Customer under the terms of this Agreement and the specific terms applicable to the given Benefit.

11.4. “Content” – any and all information and data uploaded, downloaded, made available or shared while using the Services and Benefits by the Customer and/or the Users.

11.5. “Customer,” “Yourself,” “Your” or “You”– the company, person, or entity entering into this Agreement with Graphisoft and each User accessing the Services and Benefits on behalf of Customer, all of whom are authorized to use the Services and Benefits solely for his/her/its own purposes and not for any further distribution or resale.

11.6. “Customer Company Account” – the account registered by Customer based on Customer’s Company Graphisoft ID in Graphisoft’s systems for the purposes of using Graphisoft products and services.

11.7. “Customer Data" - any data, information or material received from Customer or Customer’s Users while accessing or using the Services and Benefits.

11.8. “Effective Date” – the Order Date.

11.9. “Eligibility Upgrade” - Unless otherwise instructed by Graphisoft in written form, New Versions are licensed separately and are subject to payment of a license upgrade fee, which is not charged to Graphisoft Forward Customers as they are eligible to get these upgrades free of charge, as one of the service items of Graphisoft Forward Services and Benefits.

11.10. “End Date” — the last day of the Service Term when Graphisoft Forward is still available to the Customer.

11.11. “Error” — shall mean an error in the Products, which can be reproduced, and which causes the Product not to operate materially as set out in the Documentation.

11.12. "Graphisoft" — Graphisoft SE, Budapest, Hungary (registered address: Záhony utca 7, Graphisoft Park, Budapest H-1031, Hungary), which provides the Customer with the Services and Benefits according to the terms and conditions of this Agreement.

11.13. “Graphisoft Forward” — the Services and Benefits which are made available by Graphisoft to the Customer in accordance with the terms and conditions of this Agreement.

11.14. “Graphisoft ID” – a unique identifier generated by Graphisoft, based on Users’ email addresses, to allow unified login to the various websites managed and products and services provided by Graphisoft. Each Customer only needs and may use only one Graphisoft ID for each End User of Graphisoft products and services.

11.15. “Company Graphisoft ID” – is a Company’s account in the Graphisoft ID system. The Company Graphisoft ID settings are an extension of the Graphisoft ID settings of individual Users who belong to the Customer. Each Customer only needs and may use only one Company Graphisoft ID for the purposes of this Agreement.

11.16. “Initial Service Term” – the first term upon Customer’s purchase of Graphisoft Forward, starting from the Order Date and ending on the date as defined in the Purchase Agreement.

11.17. “Legacy Product(s)” – are all Product licenses that are without active SSA coverage and are owned by Customers who also own other licenses that are with active SSA coverage as of March 31, 2022.

11.18. “New Version” — means a major release of the Product which incorporates a new feature or enhancement to the features of the Product or part of it. Graphisoft’s decision shall prevail in case of disagreement whether a release is an Update or a New Version.

11.19. “Non-Forward Product(s)” – are Products and Services for which Graphisoft Forward is not applicable and for which no service fee is required.

11.20. “Order Date” — calendar day when Graphisoft issued a fulfillment notification to the Selling Entity and in copy to the Customer for information in relation to Customer’s successful purchase of Graphisoft Forward.

11.21. “Privacy Laws” – includes all laws and regulations regarding data privacy and transmission of personal data that apply to Graphisoft’s and/or Service Provider’s provision of the Services to Customer, in particular but not limited to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”).

11.22. “Product(s)” – means the commercial version of the perpetual software application, produced, and distributed by Graphisoft in object code form on any electronic media, together with associated user documentation. The Product is licensed by Graphisoft to the Customer under the terms of the relevant End User License Agreement.

11.23. “Purchase Agreement” – the agreement executed between the Selling Entity and the Customer in relation to the purchase of Graphisoft Forward.

11.24. "Renewal Service Term” – the second or subsequent term after the Initial Service Term, starting on the next calendar day after expiration of the Initial Service Term, ending on the last day set forth in the Purchase Agreement.

11.25. “Selling Entity” – the entity authorized by Graphisoft to resell the Graphisoft Forward to Customers in return of the Service Fee paid by Customer to the Selling Entity.

11.26. “Service(s)” – the services enlisted in the Service and Benefits List as inseparable part of this Agreement, made available to Customer at https://graphisoft.com/legal. The Service(s) are provided by the Selling Entity and/or the Service Provider to the Customer under the terms of this Agreement and the specific terms applicable to the given Service.

11.27. “Services and Benefits List” - the list of Services and Benefits, which may be modified by Graphisoft from time to time, made available to Customer at https://graphisoft.com/legal.

11.28. “Service Fees" — the non-refundable amounts payable by the Customer in compensation for making Graphisoft Forward available to them for all the Product(s) owned by the Customer at any time during the Term this Agreement.

11.29. "Service Provider" – the (i) Selling Entity if the Selling Entity performs the Services /Benefits to the Customer or (ii) the third party engaged and appointed by Graphisoft for the purposes of providing the Customer with the Service /Benefit or any part thereof if not the Selling Entity performs the Services to the Customer.

11.30. “Service Term”– the Initial Service Term and the Renewal Service Term together the lengths of which is defined by the Selling Entity, but minimum one (1) year.

11.31. “Software Support Services (SSA)” — The SSA sold by the Selling Entity to the Customer in subject of services to be provided to Customer in relation to the Product(s).

11.32. “User” or “End-User” – any individual, who accesses or utilizes the Products or Services and Benefits covered by or entitled by this Agreement. “Users” shall be construed accordingly.

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